Connected Equipment Warranty

Connected Equipment Warranty Policy

General Warranty Information

We provide a limited Connected Equipment Warranty for eligible power accessories and related products purchased through our store.

This warranty applies to products that are free from defects in materials, design, and workmanship under normal use conditions.

We reserve the right to update or modify the terms of this warranty policy when necessary.

Covered Products

This warranty applies to eligible power accessories, including:

  • Power strips
  • Outlet extenders
  • Charging accessories
  • Related electrical power products

Coverage eligibility may vary depending on product type and usage conditions.

Warranty Coverage Limits

Maximum coverage amount:

Up to USD $200,000 per occurrence

Coverage applies only when all qualifying requirements listed in this policy are met.

Eligibility Requirements

To qualify for coverage:

  1. The product must be purchased directly through an authorized sales channel.
  2. The original purchaser must submit the warranty claim.
  3. Connected equipment must meet applicable safety and electrical standards.
  4. Connected devices must be properly installed and used according to manufacturer instructions.
  5. The product must be connected directly to a properly grounded electrical outlet.
  6. The electrical installation must comply with applicable local safety regulations.
  7. The connected equipment must be suitable for standard indoor use in dry environments.
  8. Claims must be submitted within the required claim period after the damage occurs.

Covered Equipment Conditions

The warranty applies only when:

  • The protected product is correctly installed.
  • The connected equipment is used under normal operating conditions.
  • Safety instructions and user manuals are followed.
  • The damage is directly related to a qualifying electrical event.

Exclusions and Limitations

This warranty does not cover:

  • Damage caused by improper installation or misuse.
  • Damage caused by unauthorized modifications.
  • Normal wear and tear.
  • Cosmetic damage.
  • Loss of data or software recovery costs.
  • Damage caused by theft, vandalism, or intentional actions.
  • Damage caused by natural disasters, including floods, earthquakes, storms, or lightning.
  • Damage caused by improper grounding.
  • Damage caused by voltage fluctuations outside covered conditions.
  • Equipment covered by another warranty or insurance policy.
  • Products used outside recommended operating environments.

The warranty does not cover use with:

  • Medical equipment.
  • Life-support devices.
  • Automotive equipment.
  • Water-related equipment.
  • Industrial equipment.
  • Devices requiring specialized electrical protection.

Limitation of Liability

To the maximum extent permitted by law, we are not responsible for:

  • Indirect damages.
  • Incidental damages.
  • Consequential damages.
  • Loss of profits.
  • Loss of business opportunities.
  • Loss of software or digital information.
  • Costs related to replacement equipment or services.

Our responsibility is limited to the repair, replacement, or reimbursement options described in this warranty policy.

How To Submit A Warranty Claim

To request warranty service, customers must contact our support team within the required claim period.

Please provide:

  • Order number.
  • Product details.
  • Proof of purchase.
  • Product photos.
  • Description of the issue.
  • Photos of any damaged connected equipment.
  • Additional information requested by our support team.

Our team may request the product to be returned for inspection.

Inspection and Evaluation

After receiving a warranty request, we may review:

  • The product condition.
  • The connected equipment damage.
  • Installation environment.
  • Supporting documents.

We reserve the right to determine whether the claim qualifies under this warranty policy.

Additional inspection information may be required before approval.

Repair, Replacement, or Reimbursement

If a claim is approved:

We may provide one of the following solutions:

  • Product repair.
  • Product replacement.
  • Reimbursement based on applicable warranty terms.

Any repair service must be performed by an appropriate qualified service provider.

In certain situations, we may request ownership transfer of damaged products before issuing reimbursement.

Warranty Updates

This warranty policy replaces any previous versions and may be updated periodically to reflect product improvements, legal requirements, or business changes.

The latest version will always be available on our website.